Refund policy

Return & Refund Policy

At The Intentional Peach, we hope you love your purchase! Because we are a small business, many of our products are produced in limited quantities or made especially for you. Please review our return policy below before placing your order.

Returns & Exchanges

We accept eligible returns or exchanges within 14 days of delivery.

To qualify for a return, your item must be:

Unused, unworn, and unwashed
In its original condition and packaging
Free from stains, odors, pet hair, makeup, or other signs of use

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please contact us before sending an item back so we can provide return instructions. Returns sent without prior approval may not be accepted.

Personalized, Custom & Made-to-Order Items

Because these products are created specifically for you, personalized, customized, and made-to-order items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or we made an error with your order.

Please carefully review spelling, names, dates, sizes, colors, and other customization details before submitting your order.

Apparel

Please review the product's size chart before ordering. We cannot guarantee an exchange or refund due to ordering the wrong size, particularly for made-to-order apparel.

Apparel that has been worn, washed, altered, or damaged after delivery cannot be returned.

Damaged, Defective or Incorrect Orders

We want to make it right! If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Depending on the situation, we may offer a replacement, store credit, or refund at no additional cost to you.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Final Sale Items

Personalized/custom products, gift cards, clearance items marked Final Sale, and items that have been used, worn, washed, or altered are not eligible for return.

Lost or Stolen Packages

The Intentional Peach is not responsible for packages that are marked as delivered by the shipping carrier but are lost or stolen after delivery. If your package is missing, please contact the carrier first and then reach out to us so we can help where possible.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has entered production, been personalized, or shipped, we may be unable to cancel it.